Heidenhain Reorganization Means
Improved Customer Service

Reorganization of service procedures and additions to Heidenhain‘s complement of CNC engineers means that service by the company’s dedicated engineers is now easier to arrange.

Heidenhain’s Leicester service manager Dick Westland says, “Only our own engineers and the machine builder have access to the most relevant service and technical information. This means that we are in a unique position to diagnose and solve service issues quickly, usually without the added cost of multiple visits.”

Westland adds, “With the increasing sophistication of the Heidenhain’s digital TNC packages and measuring systems, only engineers familiar with the equipment can provide efficient service. We have made specific changes to make it easier and cheaper for TNC customers to use us for field service.”

Engineers are based at Heidenhain’s Burgess Hill and Leicester offices in the United Kingdom, and the company claims to have some of the most competitive service rates in the industry. Using a central diary system, engineers can be quickly allocated to each assignment so that downtime is kept to a minimum. All use the latest Heidenhain test and diagnostic equipment.

CNC  and EDM machine are very important for plastic mold manufacturing

Sodick’s New Website Makes EDM Facts Easy to Locate

Sodick Europe GmbH, a supplier of wire-cut and die-sinker electrical discharge machining (EDM) machines and small-hole drillers to the EDM industry, has focused on creating global benchmarks with the quality of its machines. The company has independently developed and built its die-sinkers from the bottom up for decades. The same is true for its highly precise linear drives, low-maintenance ceramic components, and easy-to-operate SMC machine control systems.

Sodick has now applied the same bottom-up dedication to construction quality to its new website, an on-line surrogate for the company’s closely knit sales and support network. The site is designed to help the user quickly find an answer to any question about Sodick’s machines, methods, technologies, and technical support services.

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